Art. 1 - DEFINITIONS
1.1 "Site" refers to the website or sections of the website shopforshop.it, dedicated to online sales.
1.2 "Customer" refers to the individual or legal entity who makes a purchase on the Site, accepting the General Terms and Conditions of sale.
1.3 "Order" is the request form for the goods for sale, completed by the Customer through the Site.
1.4 "Products" are the goods offered for sale on the Site, according to the General Terms and Conditions of sale.
1.4 "Customized Products" are the goods characterized by the specific request and indication of the Customer.
1.5 "Price" is the consideration for the sale of the goods only.
1.6 "Contract" is the distance contract aimed at the sale of products, according to the General Terms and Conditions of sale.
1.7 "Parties" are Shop for Shop s.r.l.s. and the Customer.
Art. 2 - ORDER FORM
The online order form in the online catalog constitutes an irrevocable contractual proposal pursuant to art. 1329 c.c.
Art. 3 - PRICES
The prices are net of the applicable VAT and ex-warehouse.
For sales to companies based outside the Italian national territory, the sales invoice will be VAT exempt, while for sales to private users, the sales invoice will include Italian VAT, according to the current regulations.
The prices of the items include printing, specifically: all items in the categories "Paper Shoppers", "Luxury Shoppers", "Plastic Shoppers", "Cake Boxes", and "Pastry Boxes" are printed on both sides, all items in the other categories are printed on one side only, while for items in the "Clothing" and "Gadgets" categories, the printing prices are valid for a maximum area of A4 size; for A3 size prints, contact amministrazione@shopforshop.it.
Art. 4 - CONTRACT CONCLUSION
The conclusion of the contract is subject to acceptance by Shop for Shop s.r.l.s. The contract is deemed concluded and binding for the parties when Shop for Shop s.r.l.s. sends the order confirmation to the Customer.
Art. 5 - ENTIRE AGREEMENT
The contract replaces all previous contracts, agreements, and understandings between the parties and constitutes the entire agreement between the parties regarding the subject of the contract, together with the order, the General Terms and Conditions related to the use of the site, and the terms related to the registration service.
Any variation or modification of the contract must be accepted in writing by both parties.
Art. 6 - VARIATIONS
For custom-made items such as plastic shoppers, elite model paper bags, CUSTOM SERIES paper shoppers, custom-made boxes, and counter paper, there may be a difference in the ordered quantity of +/- 15-20%. The invoice amount will still reflect the exact quantity delivered.
Art. 7 - AVAILABLE PRODUCTS
All published items are fully available (unless sold out); however, it is always advisable to check the availability of the goods by phone or email. Items in the "Clothing" and "Gadgets" categories may not be available even if they are listed on our website because they are marketed and customized by us; therefore, it is advisable to contact amministrazione@shopforshop.it to check actual availability before completing the purchase. If temporarily or permanently unavailable items are purchased, Shop for Shop s.r.l.s. will contact the buyer to propose an available alternative item or, if the alternative is not satisfactory, proceed with a full refund of the order amount.
Art. 8 - DELIVERY TIMES
The standard processing time is on average 20 working days and depends exclusively on the actual availability of the requested items; therefore, in case of payment for the Express processing service, it is advisable to contact Shop for Shop s.r.l.s. by email or phone before proceeding with the purchase of the ordered items. The "Express" service allows for the priority processing of the order and the shipment of the ordered products by a predetermined date and involves an additional cost for the Customer based on the "Express" processing option and the chosen item.
The processing times start from the approval of the print proof by email with the confirmation signature. Until the print proof with the confirmation signature is received, the order will not be processed.
The graphic design time is 24 hours from the receipt of the order and the related payment of the deposit or balance only for files with the extension .ai, .cdr, or .pdf (generated exclusively from vector graphics and with characters converted to outlines). For files with the extension .pdf generated from images, files with the extension .jpeg, .png, .psd, the graphic design proof time will be up to 36 hours from the receipt of the order and the related payment of the deposit or balance.
Customers who make a purchase with the "Express" processing option are guaranteed immediate processing of the order and a refund of the additional cost incurred if the products are not shipped by the predetermined date during the purchase phase, except in cases where delays are due to reasons not attributable to Shop for Shop s.r.l.s. such as non-payment or late payment of the deposit or balance of the order, delay in confirming the "Graphic Proofs," or force majeure or supervening impossibility to perform. Delivery times, which SHOULD NOT be included in the calculation of processing days, vary based on the destination of the goods and start from the status change of the order to "Shipped."
ATTENTION: the 1st day will be counted starting from the next WORKING day following the receipt of payment.
Example:
If the web order is placed and paid for on a Friday with the consequent web order status "IN PREPARATION," it will be processed the next working day, i.e., Monday.
Note: the graphic proof to be confirmed will be sent ONLY AND EXCLUSIVELY if the order status is IN PREPARATION!
For special needs or mandatory delivery terms for inaugurations, events, fairs, etc., you can contact the Italian phone number 0932 1846626 or 335 8277444 or send an email to info@shopforshop.it and you will be contacted. Unless otherwise instructed, Shop for Shop s.r.l.s. is authorized to make partial deliveries without additional shipping charges.
The standard processing times, on average 15-20 working days, apply to the following items:
- All paper bags except for the models: "flat custom series," "cord custom series," "semi-automatic."
- All luxury bags except for the models: "elite," "luxury," "pop-up."
- All items in the "clothing," "gadgets," "cake boxes," "pastry boxes," "adhesive labels" categories.
The processing time for all models of "plastic bags" is on average 30 working days.
The processing time for the models of "flat custom series," "cord custom series," "semi-automatic," "elite," "luxury," "pop-up," all models of "custom-made boxes," "pochette boxes," and all models of "counter paper" is on average 40 working days.
Art. 9 - PRODUCT DEFECTS
The customer must report the presence of defects on the customized material by registered letter with acknowledgment of receipt addressed to Shop for Shop s.r.l.s., c.da Mendici Strada provinciale Ragusa-Chiaramonte Gulfi km 4,660 - 97100 Ragusa within 5 days from the receipt of the goods. The goods must be preserved to verify the actual existence of the defect; after this period, Shop for Shop s.r.l.s. will not be liable for any costs towards the customer.
Art. 10 - COLOR, GRAPHICS, AND PRODUCT RENDERING
For production and supply reasons, different supplies of the same item may show differences in color shades, sizes, finishes, and models, without substantially changing the product characteristics. Furthermore, Shop for Shop s.r.l.s. reserves the right to make improvements to the items reproduced in the catalog. Such improvements can occur without constituting a reason for complaint by the customer.
Photos, product, dimensions, print areas, etc., of all items in the catalog, are identified by a product code with the relative image, dimensions, materials, etc.; these information may undergo, over time, improvements that can occur without constituting a reason for complaint by the customer.
Pantone colors are not produced on objects; an attempt will be made to match the tone, but it is not possible to achieve the exact Pantone shade for small print runs.
For paper shoppers that can be purchased in quantities less than 3,000 and/or 5,000 units per size, it is not possible to make customizations with two-color flexographic printing if there are graphic elements in contact in the logo.
The colors of the displayed items are indicative, with a variation of 10-15% from the actual color seen because the color displayed on the computer monitor is in RGB and also varies depending on the type and/or brand of the monitor. Such slight deviations cannot be a reason for complaint.
The choice of products, colors, and sizes, as well as the development of graphics, is entirely entrusted to the user and, therefore, errors not attributable to Shop for Shop s.r.l.s. are not the responsibility of the company. Before placing an order, it is advisable to check it in all its parts and especially to verify the quality of the graphics to be printed as well as their correspondence to your expectations (checking colors, sizes, and placements). The creation of graphic proofs is intended to be free in the case of vector format graphic files or derivatives; for graphic files with other extensions, Shop for Shop s.r.l.s. reserves the right to quote the graphic reconstruction. The creation of graphic proofs will occur only and exclusively after the order is confirmed with the related payment of the requested deposit if the payment method chosen is "bank transfer."
Art. 11 - SAMPLE REVIEW
It is possible to request a sample for review before proceeding with customization. The cost of the sample, for items in the clothing and gadget categories, is visible on the site by entering the value 1 as the quantity and adding €10.00 + VAT (for 2 or more samples, the amount of €10.00 + VAT will be added once), while for all other items the cost of samples is €10.00 + VAT. In case of order confirmation, these costs will be fully recovered, except for items in the "Clothing" and "Gadgets" categories.
Art. 12 - PAYMENT METHODS
Payment must be made by BANK TRANSFER, PAYPAL, credit cards through the secure Paypal system, or in 3 installments with Scalapay.
For payments made via PAYPAL, if the total amount exceeds €1,000.00, a 3% commission will be added to the order amount.
If you buy with Scalapay, you receive your order immediately and pay in the number of installments you have chosen. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., related parties, and their assignees, and authorize this transfer.
In the case of payment by Bank Transfer, the amount can be divided into 2 installments:
- 50% of the amount as a deposit;
- The remaining part within 5 days of the notice, via our email, of the completion of the order before shipping. In case of delay, the Customer will be required to pay legal and default interest in addition to compensation for damages.
This division of the amount into 2 installments is necessary because the latter could vary by +/- 15/20% (see art. 6 General Conditions) or because during the order, "reprint" was mistakenly or accidentally inserted instead of "new job" (or vice versa), and therefore there would be any "PRINTING SETUP" costs to add or deduct from the amount.
In the case of payment via Paypal, the above possibility of dividing the payment amount will be agreed upon with Shop for Shop s.r.l.s. via email addressed to amministrazione@shopforshop.it.
For the invoicing of goods purchased on www.shopforshop.it, which is the responsibility of Shop for Shop s.r.l.s., an invoice will be issued if expressly requested by the buyer for both the deposit and the balance in case of split payments; otherwise, a single invoice will be issued upon completion of the work.
Art. 13 - RIGHT OF WITHDRAWAL
Returns or refunds due to a change of mind regarding the purchase or the requested customization are not permitted, as the right of withdrawal is legally excluded for personalized items (as per Art. 59 of Legislative Decree 190/2005, known as the Consumer Code), which includes products sold by Shop for Shop s.r.l.s. through the website www.shopforshop.it. Furthermore, refund requests are not accepted even after the graphic preview has been sent by our studio, including the file reconstruction and adaptation on the purchased items.
However, if the customer requests the cancellation of the order within the same day of receiving the graphic preview, it is possible to proceed with the cancellation, charging only the graphic work fee of €25.00.
Therefore, the Customer must proceed with the payment of the remaining amount within 5 days from the notification, via our email, of the completion of the order, which is ready for shipment (see art. 13 General Terms and Conditions). In case of delay, the Customer will also be required to pay legal and default interest as well as compensation for damages.
Art. 14 - DISCLAIMER OF LIABILITY
Shop for Shop s.r.l.s. is released from liability towards the buyer in cases of non-delivery or delayed delivery, even partial, due to force majeure or fortuitous events.
Art. 15 - TRANSPORTATION
The goods travel at the Customer's risk. The Seller is not liable for damages, shortages, and delays caused by the Carrier. In case of discrepancy between the Seller's documents and the goods in delivery, a written reservation must be made on the Carrier's document at the time of collection. Complaints are not accepted in the absence of a written reservation on the Carrier's document.
Art. 16 - REPLACEMENT OF GENERIC NON-CUSTOMIZED GOODS
It is possible to replace non-customized goods purchased from Shop for Shop s.r.l.s. within 14 days from the date of the invoice, but a 10% surcharge on the purchase price will be applied, and transportation costs will be charged based on the returned goods. Additionally, the return shipment of the goods to our warehouse is always at the buyer's expense.
The goods will be replaced only after verifying their total integrity by Shop for Shop s.r.l.s.
Art. 17 - COPYRIGHT AND LIABILITY ASSUMPTION
Shop for Shop s.r.l.s. shifts any claim due to possible copyright violations to the contracting party.
The user is solely responsible for the creation of the customized items ordered by them and made on their behalf by Shop for Shop s.r.l.s. and indemnifies Shop for Shop s.r.l.s. from any liability arising from the creation and commercialization of the items made and/or ordered by them.
In particular, the user is fully responsible, in front of Shop for Shop s.r.l.s. and third parties, in the case of creation and commercialization of items containing material:
- Protected by copyright and/or other intellectual property rights;
- Obscene, defamatory, offensive to public morals;
- That may, in any way, offend or damage third parties.
Shop for Shop s.r.l.s. is not obliged to select the material sent by the Customer for the creation of customized items, but reserves the right not to process orders whose print contents are considered illegal or offensive. Furthermore, Shop for Shop by Salvatore Miciluzzo reserves the right to publish the customized works commissioned on its website or on its social network channels unless expressly indicated otherwise in the commission by the buyer.
Art. 18 - TRANSPORTATION
Localities considered remote by national couriers and localities outside Italian borders will have an increased transportation cost considered per quintal, indivisible, and communicated subsequently to the order completion by Shop for Shop s.r.l.s. The localities are: Livigno, Sirmione, Campione D'Italia, smaller islands such as Capri, Ischia, Procida, Cinque Terre, Lampedusa, Pantelleria, Ustica, Aeolian Islands, Egadi Islands, Pontine Islands, Tremiti Islands, Venice Lagoon Islands, Isola del Giglio, Elba, Carloforte, Chioggia Sottomarina.
Art. 19 - ELECTRONIC FORMATS
All files sent for the customization of the goods must be sent in electronic format to the email address: grafica@shopforshop.it with these extensions: .ai, .cdr, .eps, .tiff, .psd, .pdf.
In the absence of these, the samples must be sent to the following address: Shop for Shop s.r.l.s. c.da Mendici Strada provinciale Ragusa-Chiaramonte Gulfi km 4,660 - 97100 Ragusa.
Complex graphic designs will be evaluated and possibly quoted.
Art. 20 - APPLICABLE LAW
For matters not expressly indicated in these General Conditions, the regulations in force on Italian territory apply.
Art. 21 - COMPETENT COURT
The competent court for any dispute is the court where Shop for Shop s.r.l.s. is located, and therefore the court of Ragusa.